Terms of Trading

  1. Due to currency exchange rate fluctuations it is very difficult to fix UK prices which are also subject to varying freight charges, customs clearance charges, import duties and Vat. All prices stated are estimates for guidance only and exclusive of Vat and subject to change at any time and without notice.
  2. In the unlikely event you need to return anything to us, please contact us by e-mail. Please put as much detail as possible in the e-mail in case it is possible to resolve the problem to your full satisfaction without returning the goods. If it is necessary to return the goods we will e-mail you a returns number. We ask that you include a copy of this e-mail with the returned goods. Please do not return any item without first contacting our customer care department for a returns number.
  3. If any goods are returned owing to an error on our part, we will gladly refund your postage charges.If any goods are returned unwanted or incorrectly ordered by you, we will either exchange or refund (subject to a 15% restocking fee) provided that all goods are returned in a perfect, saleable condition within 7 days. However, no carriage refunds can be given. It is important that all original packaging is kept until you are satisfied with the goods and are sure that they will not need to be returned. We will not accept returned goods if they not in their original packaging.
  4. If any goods are returned which you feel are faulty and unrepairable, and covered by the manufacturer’s warranty, these must be returned to us for inspection, together with your purchase receipt. If it is found to be a genuine fault of manufacture (not accidental damage, misuse, abuse, neglect, normal wear and tear, something that can be adjusted, or a part that can be changed), we will usually either repair or replace it free of charge. In some cases we may offer a full refund. Your standard postage costs will usually be reimbursed, but we will not reimburse any additional postage costs you paid for services such as priority delivery or delivery outside of mainland UK. Replacement goods will only be sent where the fault is deemed to have occured within a reasonable time period. All postage costs relating to the returning of goods will be the responsibility of the buyer (except when the goods are either faulty or incorrect). If a part is missing, damaged or broken, there is usually no need to send the whole item back. Contact us and we will send any items free of charge.
  5. Warranty: Most items will have a 12 month warranty unless otherwise stated. The warranty covers the goods for the stated period from the date of purchase. If during that period your goods becomes defective due to faulty materials or workmanship we guarantee to replace or repair free of charge the defective part providing no repairs have been attempted and a proof of purchase is enclosed.Team Hybrid disclaims any responsibility and shall not in any case be liable for special, incidental, consequential or any other defects and / or damages arising from: Failing to obey operating instructions, unqualified or unauthorised modifications or alterations to any of the goods, unqualified or unauthorised modifications or alterations to the electronics / batteries where applicable.
  6. Team Hybrid also disclaims responsibility for any defects as may arise from accidents, misuse, negligence, and negligence of general maintenance of any goods that are purchased from us.